Problem with Password Reset Emails

Started by Kizzie, July 20, 2017, 04:40:52 PM

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Kizzie

I've had a few emails recently from mbrs who have forgotten their pswd, but then don't receive a reset email after they try and login unsuccessfully.  I talked to the Admin at our sister site Out of the Fog and they are experiencing the same issue. 

The OOTF team are in the midst of finding an IT person for OOTF and OOTS so it may be that it will take a bit of time to get this fixed.  :Idunno:   

In the meantime, if this happens to you email me using the web site ootsmanager@gmail.com (it's listed on the web site if you forget).  I will go into your account manually, reset the pswd, send that to you via email, and then you can login and reset the pswd to whatever suits you.

It's a bit of a workaround for now, but gets the job done until we can get an IT person in place.

Kizzie